Overview

Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement. This two-day workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. 

Levels: Essentials Intermediate Advanced

Course Outline

 Module 1: Supervision 

  • What to expect in your new role as Supervisor-what is supervision 
  • Skills and Responsibilities-job skills of supervisors 
  • How to Influence and establish your reputation-building relationships with trust 
  • Leading a successful team 
  • Tips for success 

Module 2: Communication 

  • Develop effective communication skills 
  • Using questions-using questions to obtain information 
  • Pitfalls in communication 
  • Listening skills 
  • Paraphrasing to understand 
  • Body Language-how the tone of voice and facial expressions change what is being said 

Module 3: Effective Supervision – Directing, Coaching & Facilitating Employees 

  • Understanding the role of coaching 
  • How to give instructions 
  • Setting expectations 
  • Giving Feedback 
  • When performance does not match expectations 
  • Giving Praise 

Module 4: The Four Generational Differences 

  • The four generations in the workforce 
  • The needs and individual drivers of each group 
  • What you can do as a Supervisor 

SAQA US ID: 252037 – Build teams to achieve goals and objectives 

Module 5: Legal Aspects of Supervision 

  • Understanding the Basic Conditions of Employment 
  • Understanding the Occupational Health and Safety Act-due diligence requirements 
  • Understanding harassment in the workplace 

Module 6: Performance Management – Optimizing Results 

  • Use a 5-step process to manage performance 
  • Learn to set goals and develop good performance plans with employees 
  • Support new employees through orientation and training 
  • Discuss a variety of methods to monitor and review employee performance 
  • Provide opportunities for ongoing communication and assistance to help employees achieve their goals 
  • Conduct meaningful performance evaluations 

Module 7: Resolving Conflict – Reaching Agreement at Work 

  • Recognize the benefits of healthy conflict 
  • Identify the principles and steps for managing conflict 
  • Anticipate behaviors based on understanding thoughts and feelings 
  • Explore a variety of conflict resolution approaches and match them to the situation 
  • Use a 4-step approach to managing anger 
  • Conduct conflict resolution meetings 

Module 8: Staying Positive – Rewarding & Energizing Employees 

  • Apply methods of building and sustaining employee motivation 
  • Understand what causes workplace stress and job burnout 
  • Identify strategies for dealing with negative attitudes 
  • Design recognition programs for your employees 
  • Implement customized reward programs 

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