This workshop concentrates on the pre-interview preparation; developing questions and your value; the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions. 

Levels: Essentials Intermediate Advanced

Course Outline

 Module 1: History of the Interviewing Process 

Module 2: The Recruitment and Selection Process 

Module 3: Factors in the Hiring Process 

Module 4: Cost Analysis 

Module 5: Job Analysis and Position Profiles 

Module 6: Determining the Skills You Need 

Module 7: Finding Candidates 

Module 8: Advertising Guidelines 

Module 9: Screening Resumes 

Module 10: Performance Assessments 

Module 11: Problems Recruiters Face 

Module 12: Interviewing Barriers 

Module 13: Non-Verbal Communication 

SAQA US ID: 15235 – Prepare and conduct staff selection interviews 

 Module 14: Types of Questions 

Module 15: Diana Jones 

Module 16: Traditional vs. Behaviour Interviews 

Module 17: Other Types of Questions 

Module 18: The Critical Incident Technique 

Module 19: Listening for Answers 

Module 20: Difficult Applicants 

Module 21: Interview Preparation and Format 

Module 22: Other Interview Techniques 

Module 23: Scoring Responses 

Module 24: Checking References 

Module 25: Human Rights 

Module 26: Skill Application 

Get the course outline PDF